FAQ
Can't find what you're looking for? Email us at support@thecalmcrystal.com — we're happy to help.
Delivery times, tracking, and free shipping.
Orders & Shipping
How Long Will My Order Take To Arrive?
Orders are processed within 1–2 business days.Estimated delivery:Europe7–10 business days,UK4–12 business days,NorthAmerica7–14 business days.
Do You Offer Free Shipping?
Yes — free standard shipping on all orders over €99.
Do You Ship Internationally?
Yes, we ship worldwide.Customs duties or import taxes may apply for orders outside the EU and are the responsibility of the recipient.
How Do I Track My Order?
You will receive a shipping confirmation email with a tracking number once your order is dispatched.Visit our TrackYourOrder page for guidance.
Can I Change Or Cancel My Order?
We process orders quickly, so changes or cancellations may not always be possible.Please contact us at hello@calmcrystal.comas soon as possible and we will do our best to help.
Authenticity, crystal selection, and daily care.
Payments & Discounts
Are Your Crystals Genuine And Natural?
Yes, always.Every crystal we sell is a genuine natural specimen — no dyes, no synthetics, no misleading names.Each order includes a certificate of authenticity.
Why Does My Crystal Look Different From The Photo?
Natural crystals are unique.No two pieces are identical — colour, shape, surface texture, and inclusions will vary.We photograph each product carefully, but your piece will have its own character.We consider that a feature, not a flaw.
How Do I Choose The Right Crystal?
tartwith intention.Think about what you are looking for — calm, clarity, protection, love, a fresh start — and let that guide you.Each product page includes the traditional meaning associated with that crystal.
How Do I Cleanse My Crystals?
Common methods include placing crystals in moonlight overnight, using sound(singing bowls), or smudging with sage.Avoid water for water-soluble crystals like Selenite,Halite, or Malachite.Moonlight and sound are safe for almost all stones.
Can I Wear Crystal Jewellery Every Day?
Most crystal jewellery is suitable for everyday wear.Remove jewellery before swimming, bathing, or exercising.Avoid prolonged exposure to direct sunlight, which can fade certain crystals over time.
What Crystal Is Good For Calm Or Sleep?
Crystals traditionally associated with calm include Amethyst,BlueLaceAgate,Lepidolite, and Selenite.For grounding,BlackTourmaline and SmokyQuartz are popular choices.Note: crystal meanings are based on traditional interpretations and are not medical advice.
Eligibility, process, and refund timelines.
Returns & Refunds
What Is Your Return Policy?
We accept returns within 14 days of delivery for eligible items in unused, original condition.Eligibility varies by product type — earrings, sale items, and cleansing tools are final sale.See our full Returns&RefundsPolicyfor details.
Are Shipping Charges Refundable?
Original shipping charges are non-refundable unless the return is due to our error.
My Order Arrived Damaged — What Do I Do?
Contact us within 48 hours of delivery at hello@calmcrystal.comwith your order number and photos of the damage.We will arrange a replacement or full refund promptly.
How Long Do Refunds Take?
Once your return is received and approved, refunds are processed within 5–7 business days to your original payment method.
Payment methods, discount codes, and order queries.
Payments & Discounts
What Payment Methods Do You Accept?
We currently accept PayPal.All transactions are encrypted and processed securely.
Can I Use A Discount Code?
Yes.Enter your discount code at checkout.Only one discount code can be applied per order.Codes cannot be applied retroactively to completed orders.
I Didn't Receive An Order Confirmation — What Should I Do?
Check your spam or junk folder first.If it's not there, email us with the name and email address used at checkout and we will look into it.